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CKFI's Weekly Newsletter

Operations

Operations | 07/13/2018

Operational Excellence: Applications Accepted July 14 – August 12

Each year, hundreds of Comfort Keepers® franchisees across the network demonstrate their commitment to quality through the outstanding care they provide clients, by hiring and training only the best caregivers, through active participation in the communities where they live and work, and a dozen other little ways that collectively grow the Comfort Keepers brand.

This year, at the 2018 Leadership Conference, we will award the Operational Excellence Award to those franchisees who are able to demonstrate their commitment to enduring quality throughout their organizations. This award has been developed by a committee of franchisees and CKFI staff to highlight and recognize those franchisees, regardless of size and revenue volume, who live their commitment to quality every single day.

Details on criteria and application information for the Operational Excellence award may be found by clicking on the Operational Excellence tab on the Member’s homepage. Applications will be accepted from July 14– August 12, 2018.

If you have any questions, please contact your Regional Director.

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Operations

Reminder: Updated CKFI Directory Available | Old Numbers Going Away

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Updated CKFI Staff Directory Available Now on Members and CK Community

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Spotlight on Standards – Sentinel Event Reporting

An unforeseen adverse client event can be frightening and disruptive to your business. Do you...

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Keep Your Direct Office Phone Number Visible for Clients, Caregivers, and Employees

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Now Available: SafetyChoice® MedReady Medication Dispenser

SafetyChoice® has expanded its product line to include a new MedReady medication dispenser. MedReady is a smart, easy-to-use solution for providing clients with scheduled audible and visual reminders to take medication – representing not only a solution for medication management, but also peace of mind for the client and his or her family. Features of the SafetyChoice MedReady include: Alerts caregivers in the event of a missed dose Remains locked until...

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Operations

Have You Downloaded the New 20th Anniversary On-Hold Messaging?

No one likes to be placed on hold, but sometimes it’s unavoidable. Rather than looking at it as a negative, consider any hold times that your prospects may experience as an opportunity to message the uniqueness of Comfort Keepers®.  And what better way to do so than to promote our yearlong promotion as 20-year-old brand? With our newly developed 20th Anniversary on-hold recording – available on CK Brand – callers will be...

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Operations

NBRI Recognizes Comfort Keepers® for Commitment to Customer Satisfaction and Engagement

For the second consecutive year, the National Business Research Institute (NBRI) has conferred its Circle of Excellence Award on Comfort Keepers® for our ongoing commitment to customer satisfaction and engagement. The NBRI Circle of Excellence Award recognizes organizations that place a high value on employee and customer engagement. These organizations demonstrate their dedication by conducting best in class survey research with NBRI and taking action to improve. To qualify for this honor, an organization must...

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Operations

New On-Hold Anniversary Messaging Now Available on CK Brand

The last thing you want is for prospects or current clients to sit in silence when they’re been placed on hold. You can eliminate that altogether by substituting silence for branded on-hold messaging that lets those on the other end know what Comfort Keepers® is all about. Now, with our newly developed 20th Anniversary on-hold recording – available on CK Brand – callers will be informed of the brand’s heritage and legacy, along with how our...

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Operations

Joe Schaffner and Arthur J. Gallagher – Preferred Insurance Partner

When you are in the business of managing a senior home care agency, it is important to have a partner who understands your operation and how to help you manage its very unique risks. Arthur J. Gallagher & Co. has your solution. Joe Schaffner, SVP Homecare Practice Leader at Arthur J. Gallagher & Co., has developed comprehensive risk management programs that combine liability and workers compensation insurance with pay-as-you-go flexibility to simplify cash flow. Joe has...

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Operations

CKFI Organizational Changes – March 2018

Bolstering the growth of the Franchise Network and the expansion of our brand are critical to our collective future. Aligning the resources necessary to help achieve our collective goals is an ongoing imperative. Today, we would like to share some organizational changes that will help us expand our support of the Franchise Network. We are bringing additional leadership support to the network as Chris Tepe will be moving into a new role as Senior Director, Franchise...

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Operations

Maximize Your Experience on Comfort Keepers® Community

It’s been a little over a year since we launched the Comfort Keepers® Community online platform, and we are continuing to see excellent engagement and thoughtful discussion – all thanks to you! As you may recall, the idea for the Community was formed by the National Advisory Council (NAC), during their annual strategy session in January of 2016, as a way for franchisees to share insights and receive valuable information to help grow their businesses...

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Operations

Introducing the 2018 National Advisory Council

CKFI is proud to introduce the 2018 National Advisory Council. There are 15 NAC members, with Kathee Murphy as NAC Chairperson and Anthony Fiore as Vice Chairperson. NAC Members include: Jason Allevato Clark Bongaardt Tina Butler Julie Carnegie Reams Michael Craig Marlin Duncan Jim Hammond Adam Jones Ora Lee Stuart Mellon Lezlie Snoozy-Kaitfors Jim Winn Joanie Yeomans Member information and bios are located on the NAC Tab of the Members homepage. To ensure better network communication,...

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CK Franchising, Inc. | 6640 Poe Avenue, Suite 200, Dayton, Ohio 45414 | Toll Free (800) 387-2415
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CK Franchising, Inc. | 6640 Poe Avenue, Suite 200, Dayton, Ohio 45414 | Toll Free (800) 387-2415
Copyright 2018 CK Franchising, Inc. |  Site Map  |  Terms & Privacy
Site Designed and Developed by Oxiem Interactive.

Footer Text

CK Franchising, Inc. | 6640 Poe Avenue, Suite 200, Dayton, Ohio 45414 | Toll Free (800) 387-2415
Copyright 2018 CK Franchising, Inc.
  Site Map  |  Terms & Privacy
Site Designed and Developed by Oxiem Interactive.