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CKFI's Weekly Newsletter

Operations

Operations | 05/18/2018

NBRI Recognizes Comfort Keepers® for Commitment to Customer Satisfaction and Engagement

For the second consecutive year, the National Business Research Institute (NBRI) has conferred its Circle of Excellence Award on Comfort Keepers® for our ongoing commitment to customer satisfaction and engagement.

The NBRI Circle of Excellence Award recognizes organizations that place a high value on employee and customer engagement. These organizations demonstrate their dedication by conducting best in class survey research with NBRI and taking action to improve. To qualify for this honor, an organization must score at or above Stretch Performance at the 75th benchmarking percentile when measured against its industry, or the organization must improve five or more benchmarking percentiles in total company score over the previous research study.

This is a major achievement, only made possible by your dedication to making a difference in the lives of seniors in your community and making Comfort Keepers a great place to work for your employees.

We encourage you to spread about the award by sending a press release to your local newspaper and media outlets. You can find a press release template about the award by going to CK Brand > PR > Press Release.

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Operations

New On-Hold Anniversary Messaging Now Available on CK Brand

The last thing you want is for prospects or current clients to sit in silence...

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Operations

Joe Schaffner and Arthur J. Gallagher – Preferred Insurance Partner

When you are in the business of managing a senior home care agency, it is...

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Operations

CKFI Organizational Changes – March 2018

Bolstering the growth of the Franchise Network and the expansion of our brand are critical...

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Operations

Maximize Your Experience on Comfort Keepers® Community

It’s been a little over a year since we launched the Comfort Keepers® Community online...

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Operations

Introducing the 2018 National Advisory Council

CKFI is proud to introduce the 2018 National Advisory Council. There are 15 NAC members, with Kathee Murphy as NAC Chairperson and Anthony Fiore as Vice Chairperson. NAC Members include: Jason Allevato Clark Bongaardt Tina Butler Julie Carnegie Reams Michael Craig Marlin Duncan Jim Hammond Adam Jones Ora Lee Stuart Mellon Lezlie Snoozy-Kaitfors Jim Winn Joanie Yeomans Member information and bios are located on the NAC Tab of the Members...

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Operations

Deadline Extended for 2018 Benchmarking Survey – Participate By March 4

If you missed the February 28 survey deadline for the 2017 Home Care Pulse Benchmarking Study, we have good news! The participation deadline for the survey has been extended through Sunday, March 4. Participating in the survey offers you the opportunity to provide data about your business to create a more robust picture of the industry’s business data. By being part of this survey, you will gain a number of other benefits: Use the...

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Operations

Available Today: Podcast on Crisis Communication Strategies & Tactics

As many franchisees know, you don’t get to pick when a crisis happens, it picks you. But being prepared can make all the difference between a few bad days, or a few bad weeks. With help from CKFI, you can be ready. Available today to download here, the latest CK Franchise Insider podcast features an interview with Saudia Gajadhar, CKFI’s U.S. Director of Marketing and Communications, who takes listeners through the important practices...

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Operations

2018 Home Care Benchmarking Survey Closes Next Week – Participate Today

You only have a few days left to participate in the survey for this year’s Home Care Benchmarking Study. The survey closes on February 28, so be sure to participate before time runs out. The study, conducted by Home Care Pulse® in association with the Home Care Association of America, is an excellent resource for comparing your business to other similar businesses in your industry and monitoring how well you are keeping up with the competition. Participating in...

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Operations

Optimize NBF Dollars – Keep Your Direct Office Number Visible for Caregivers and Employees

Our first instinct is to go to the web to find phone numbers for places we need to reach - and your  clients, caregivers, and employees are certainly no different when they need to contact you. But often times they will call through national advertising phone numbers, which transfers them to the National Brand Fund’s call center. This takes up time for those trying to reach you, as well as the time of the call center...

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Operations

Have You Reviewed the New Standards Manual?

Last week, we introduced the new Standards Manual, a document that consolidates 43 different standards endorsed by CKFI to support the delivery of quality services across the network. This Standards Manual will be a dynamic, living document, in that each standard has an owner assigned and latest revision date, so that standards can be individually updated based on current information. We encourage you to review this document and refresh your familiarity with each standard. And please...

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Operations

Less Than Two Weeks Left to Participate in the 2018 Home Care Pulse Survey

The survey for the 2018 Home Care Benchmarking Study closes on February 28, so be sure to participate as soon as possible. The study, conducted by Home Care Pulse® in association with the Home Care Association of America, is an excellent resource for comparing your business to other similar businesses in your industry and monitoring how well you are keeping up with the competition. Participating in the survey offers you the opportunity to provide data about your business...

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Operations

Introducing the New Standards Manual

CKFI has replaced a series of operating manuals that have existed in various locations with one combined Standards Manual. This manual, which consolidates 43 different CKFI standards into one document, contains mandatory standards endorsed by CKFI to support the delivery of quality services across the network. The Standards are categorized into 8 Sections: 1) Administrative Standards 2) Office Standards 3) Hiring, Training and Development Standards 4) Brand Management and Marketing Standards 5) Client Service Standards 6) Franchisee to Franchisee Relations Standards 7) CKFI Reporting...

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MOST POPULAR STORIES

Sales + Marketing

Comfort Keepers® Goes to School

Sodexo works closely with hundreds of school systems throughout the United States to provide healthy...

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Sales + Marketing

Introducing the Comfort Keepers®’ Digital Brochure

Win your clients and referral sources with the new, interactive, digital Comfort Keepers®’ brochure! This...

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Sales + Marketing

Advertising to Reach Wider Audiences

New and exciting changes are taking place during the 2015 second quarter media plan. After...

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Legal News

Department of Labor Lawsuit: Special Alert

The U.S. Court of Appeals for the D.C. Circuit denied both the Home Care Association...

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Operations

Comfort Keepers® Teams with ClearCare®

  Following a thorough due diligence process, Comfort Keepers® is excited to announce that we’ve added...

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CK Franchising, Inc. | 6640 Poe Avenue, Suite 200, Dayton, Ohio 45414 | Toll Free (800) 387-2415
Copyright 2018 CK Franchising, Inc. |  Site Map  |  Terms & Privacy
Site Designed and Developed by Oxiem Interactive.

Footer Text

CK Franchising, Inc. | 6640 Poe Avenue, Suite 200, Dayton, Ohio 45414 | Toll Free (800) 387-2415
Copyright 2018 CK Franchising, Inc.
  Site Map  |  Terms & Privacy
Site Designed and Developed by Oxiem Interactive.